Shipping Policy

01Order Processing

Orders placed before 4:00 PM IST on a working day are usually packed and handed to our courier partner within 24–48 hours. Orders placed on Sundays or public holidays are processed on the next working day.

02Delivery Timelines

• Metro cities: 3–5 working days from dispatch.
• Other cities and towns: 4–7 working days from dispatch.
• Remote, hilly or restricted-access pin codes: up to 10 working days.
• Delays caused by weather, strikes, festivals or courier disruptions are outside our control.

03Shipping Charges

Standard shipping is free on all prepaid and Cash on Delivery orders across India. There are no hidden handling or packaging charges at checkout.

04Cash on Delivery (COD)

COD is available on serviceable pin codes. Our team may place a short verification call before dispatch. If the call is not answered or the order is not confirmed, the order may be cancelled to avoid a failed delivery.

05Discreet Packaging

Every parcel is shipped in a plain, sealed, unbranded outer cover. The product name and category are never printed outside. Only your name, address and contact number appear on the shipping label.

06Order Tracking

Once dispatched, an AWB / tracking number is shared with you by SMS or WhatsApp. Tracking can take up to 24 hours to reflect the first scan after pickup.

07Incorrect Address & Failed Delivery

Please double-check your address and mobile number before placing the order. Our courier partners attempt delivery up to three times. If delivery fails due to an incorrect address, an unreachable number or refusal to accept a COD parcel, the shipment returns to us and re-shipping charges may apply.

08Damaged or Missing Parcels

If the outer packaging appears tampered with or damaged, please do not accept the parcel. If a delivered parcel is damaged or an item is missing, contact us within 48 hours of delivery with an unboxing video and photographs so we can resolve it quickly.

09International Shipping

At present SUKOON Ayurcare ships only within India. We do not accept international orders.

10Shipping Support

For any dispatch, tracking or delivery issue, contact info@sukoonayurcare.com. Our care team is available between 10:00 AM and 7:00 PM IST, Monday to Saturday.