Privacy Policy

01Information We Collect

We only collect what is required to process and deliver your order and to support you afterwards.

• Contact details: name, mobile number, email address and delivery address.
• Order details: products purchased, order value, payment mode (including Cash on Delivery) and order history.
• Technical data: device type, browser, IP address and pages viewed, collected through standard analytics.
• Voluntary information you share with our support team over call, WhatsApp or email.

02How We Use Your Information

• To confirm, pack, ship and deliver your order and to send delivery updates.
• To verify Cash on Delivery orders and prevent fraudulent or duplicate orders.
• To respond to support, tracking, return or refund requests.
• To improve our website, product range and customer experience.
• To send offers and product updates only where you have not opted out.

03Discreet Packaging & Confidentiality

Every SUKOON order ships in plain, unbranded packaging. The product name, category or any wellness-related wording is never printed on the outer parcel. Our delivery partners receive only the address and contact details required to complete delivery — never the product details.

04Sharing With Third Parties

We never sell, rent or trade your personal information. We share limited data only with logistics partners for delivery, payment gateways for online payments, and communication providers for order updates. Each of these partners is bound to use the data solely for the service they provide.

05Data Security

Your information is transmitted over encrypted (HTTPS) connections and stored with access restricted to authorised team members. While no online system can promise absolute security, we apply commercially reasonable safeguards to protect your data against unauthorised access, alteration or disclosure.

06Data Retention

We keep order and billing records for as long as required to fulfil the order and to comply with Indian tax and accounting requirements. Marketing contact details are retained until you request removal.

07Cookies & Analytics

Our website uses cookies and similar technologies to keep your cart working, remember preferences and understand how visitors use the site. You can disable cookies in your browser, though some features such as the cart may not function correctly.

08Your Rights

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate details.
• Request deletion of your data, subject to legal record-keeping obligations.
• Opt out of promotional messages at any time.

09Children's Privacy

SUKOON products and this website are intended only for adults aged 18 years and above. We do not knowingly collect information from minors.

10Contact Us

For any privacy request or question, write to info@sukoonayurcare.com. We respond to genuine requests within 7 working days.