Refund & Returns

01Return Eligibility

• The product delivered is damaged, leaking or tampered with.
• You received a wrong product or an incomplete order.
• The product is expired or close to expiry at the time of delivery.
• Sealed, unopened packs only — opened or used bottles cannot be returned for hygiene and safety reasons.

02Claim Window

Any damage, shortage or wrong-item claim must be raised within 48 hours of delivery. Claims received after this window cannot be processed as the courier's own claim period expires.

03Proof Required

Please share a clear unboxing video showing the sealed parcel being opened, plus photographs of the outer packaging, the shipping label and the product received. This is mandatory for us to file a claim with our warehouse or courier partner.

04How to Raise a Return

• Email info@sukoonayurcare.com with your order number.
• Attach the unboxing video and photographs.
• Our team verifies the claim within 2 working days.
• If approved, we arrange a reverse pickup or share a return address.

05Order Cancellation

Orders can be cancelled free of cost any time before dispatch. Once the parcel has been handed to the courier, it cannot be cancelled — you may refuse delivery instead, though repeated refusals may restrict future COD orders.

06Refund Timelines

• Prepaid orders: refunded to the original payment method within 5–7 working days of approval.
• COD orders: refunded by bank transfer or UPI within 5–7 working days after we receive your account details.
• Bank processing may add 2–3 additional working days.

07Replacements

Where stock is available, you may choose a free replacement instead of a refund. Replacements are dispatched within 2 working days of claim approval and ship free of cost.

08Non-Returnable Situations

• Opened, used or partially consumed bottles.
• Claims raised after 48 hours of delivery.
• Returns without an unboxing video or supporting photographs.
• Dissatisfaction with results — herbal wellness outcomes vary between individuals and are not grounds for a refund.

09Support

Our care team is available 10:00 AM to 7:00 PM IST, Monday to Saturday, at info@sukoonayurcare.com.